FAQ's

What are waist beads?

Waist beads are a piece of body jewellery worn around the waist for a number of different reasons. The reasons vary from weight management, cultural representation to fashion etc so the purpose of wearing waist beads is a very personal decision. 

How are they made and where are they from?

The waist beads we sell are glass beads from West Africa used to make many different jewellery and fashion items. As they are made from glass they are very durable, waterproof and long lasting. We guarantee they can be used and worn for years. The waist beads are handmade with care and in strict sanitary conditions to ensure the customer is receiving the best service at every point from production to purchase.

When will my order arrive?

The time it takes for each order to arrive varies depending on the location of the customer.  We ask that you please allow up to 5 processing days before your order is dispatched and shipped. If you have any queries regarding your order please do contact us via email at aisosabeads@gmail.com and we will get back to you within 48 hours.

Can I cancel my order after I have placed it?

As soon as orders are placed it is immediately processed in our inventory so unfortunately they can not be cancelled. We ask that you please ensure you are completely confident with your order and sure you would like to purchase all items in your basket before proceeding to checkout as we understand how frustrating it is to be unable to cancel an order. If you believe you may have a special case where your order needs to be cancelled please email us as soon as possible and we will see what we can do to help.

Do you accept returns?

We do accept returns within 14 days of receiving your item(s). Please email us at aisosabeads@gmail.com within the 14 days and provide us with pictures if there is something wrong with your item(s)

If you do not email us prior to returning or shipping the item(s), we will refuse to offer a refund for the package and have it shipped back to the customer at their expense.

We do NOT take any responsibility for any of our jewellery that does not fit because an inaccurate measurement was given. Therefore we will not be processing ANY refunds due to measurement issues.

We ONLY accept returns, we do NOT process exchanges

What happens if my package is lost?

Unfortunately we do not accept responsibility for any lost packages once they have been shipped, however if you do believe your package is missing please do email us at aisosabeads@gmail.com. From there we will work with the shipping carrier to determine whether the package is lost in transit or still on its way to you.

Shipping carriers typically request up to 21 days to find lost packages after the last update on the tracking was made. We ask customers to please wait at least 14 days after reporting your package missing to see if the package can be found by the shipper before we issue a code for reorder. We will also require a signed statement from yourself to confirm you did receive the package.